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ChaCha is like having a smart friend you can call or text for answers on your cell phone anytime for free! ChaCha works with virtually every provider and allows people with any mobile phone device - from basic flip phones to advanced smart phones - to ask any question in conversational English and receive an accurate answer as a text message in just a few minutes.

What’s your question?
Simply text your question to 242242 (spells ‘ChaCha’) or call 1-800-2ChaCha (800-224-2242) from your mobile phone to ask any question. What are you waiting for? Ask away!

How can ChaCha help you make the most of your day?

ChaCha is much more helpful to mobile phone users than typical computer-driven search engines. ChaCha is conversational, fun, and easy to use. Simply ask your question like you are talking to a smart friend and ChaCha’s advanced technology instantly routes it to the most knowledgeable person on that topic in our Guide community. Your answer is then returned to your phone as a text message within a few minutes.

Our Guides are here for you 24/7.

ChaCha’s Guides are individuals who are part of a vibrant community dedicated to helping people by sharing their knowledge. To become a ChaCha Guide, you must pass a series of tests that verify that you are a good fit with our Guide community. You are then able to go through ChaCha’s Search University and simulation process to become certified as a live ChaCha Guide. This unique approach aims to ensure that only knowledgeable people who have an interest in sharing their knowledge with others are part of ChaCha’s Guide community. ChaCha’s technology is also learning from each answer that is provided by our guides so that we can deliver accurate answers as quickly as possible.

Weather InformationWeather:

You can get fast access to weather info. Just send us “weather” or “w” and your ZIP or city and we’ll send back current weather with a short forecast.

Example: “w indianapolis, in” or “weather 46228″

You can also get fast access to stocks info. Just send us “stock” or “s” and a company name or symbol we’ll send back current trading price and its change for the day.

Example: “S ibm” or “STOCK Berkshire Hathaway”

Local InformationLocal Questions:
Sometimes we can tell where you are from your question, but not always. Use our new ‘Set Loc’ function to make sure ChaCha always knows where your questions are referring to.

Example: “set loc new york” to 242242 to set your location to New York.

Feedback with ChaChaFeedback

We’d love to hear your feedback.

To send feedback when you’re on the go, just send FB Wow, Good or Bad along with your comments.

Example: “FB Wow I love using ChaCha!”

Get a JokeJokes
Lots of people like to laugh with ChaCha. If you want a joke sent to you, simply send us a message that says “Send me a joke” and we’ll send you a real knee-slapper you can use with family and friends!

SMS, Voice, and Twitter InformationAccess ChaCha via SMS, Voice and Twitter
ChaCha is available via SMS (242242), Voice (800-2ChaCha) and Twitter. We’ll be adding more ways soon, so check back!


1. What kind of questions can I ask?
* What is cytoplasm?
* What is the weather in Naples, Florida?
* What was last weekends Bengal’s game final score?
* Where is a great Italian restaurant in Manhattan?
* What is Procter and Gamble stock trading for?
* What is the name of the stadium where the Cincinnati Reds play?

What we’re getting at here is that you can ask any question…at any time. All it takes is a mobile phone!

2. Can anyone use ChaCha? Of course! Your Mom, your Dad, your neighbor….nearly all carriers are supported by ChaCha. If your mobile phone handles text messaging*, you’re good to go! Just call 1-800-2ChaCha (800-224-2242) or send us a text to 242242. Please note: calls from your home phone or landline phone will not work with ChaCha so be sure to use your mobile phone from one of our supported carriers.

*Normal text or voice charges from your carrier may apply.

3. How does ChaCha’s location lookup impact my privacy? Your privacy is of the utmost importance to us. We’ll never sell or give your phone number to any third parties. To better serve our customers, ChaCha is working with carriers to see where our consumers are when they ask a question. We will use this information to aggregate data and to make sure you are matched to the most qualified Guide who is knowledgeable on specific local information. This will give our Guides another tool so they can answer your local questions as accurately as possible. It is important to note that your location will never be stored relative to or attached to your phone number. We will use your location for reference when looking up questions.

If this is not something you wish to share, you can turn this functionally off by simply texting the follow message to 242242:

“locator off”

We will not be able to locate you unless the location function is on. If you wish to turn the functionality back on, you can text the following message to 242242:

“locator on”

If you have any more questions regarding location lookups, please refer to our Terms of Service.

4. Will my personal information be shared? Your privacy is very important to us. We use your personal information only to enhance your use of ChaCha. ChaCha does not rent, sell, or share your information. For a complete policy on privacy with ChaCha, please visit

5. Is there anywhere I can view the questions I’ve asked? Yes. When you visit, you can create an account and register your mobile phone so that every time you send a question, ChaCha will recognize it and save the question and answer to your account. In addition to saving your questions and answers, you’ll be able to view the site where the Guide found your answer. Also, you’ll be able to view the profile of the Guide that found your answer!

6. Is ChaCha available 24/7? Yes, ChaCha is available 24/7. Wondering what drug store is open at 5am in Albuquerque? ChaCha can answer your question…even if it’s 5am.

7. How can I let Guides know where I am when I ask a local question? For better answers to local questions, you just need to tell us where you are. And its as easy as sending a text message. Simply send us a message that says ’set loc [your city or zip code]. For example just send ’set loc Boston’ to set your location to Boston. Just be sure to update if you’ve traveled since your last setting.

8. I like doing quick searches for weather and stocks. How can I do that? ChaCha has many ways to answer your quick searches.

You can get fast access to weather info. Just send us “weather” or “w” and your ZIP or city and we’ll send back current weather with a short forecast. For example:

w indianapolis, in


weather 46228

we’ll send back:

Indianapolis, IN
70F, Fair
Thu: 58F-65F, Decreasing Clouds
Fri: 60F-68F, Partly Cloudy
Sat: 62F-70F, Partly Cloudy


You can get fast access to stock info. Just send us “stock” or “s” and a company name or symbol and we’ll send back current trading price and it’s change for the day. For Example:

S ibm


STOCK International Business Machines

we’ll send back:

IBM (International Business Machines)
124.69 (-0.49/-0.39%)
May 21 10:57AM EDT
NYSE DL 20min

Watch for additional enhancements to help you get quick answers to favorite questions in the future.

9. How much does it cost? ChaCha is free but other charges may apply and voice minutes may still apply based on your mobile provider’s plan. ChaCha believes that everyone deserves access to answers.

10. Can I ask more than one question in a text? Yes, but to ensure a great experience, keep in mind that answers can only contain 160 characters. Therefore if your additional question can be answered within that character limit, go for it. If not, we suggest sending one question per text.

11. Do I get the same Guide every time I ask a question? No. The ChaCha system is set up so that each question is routed to a trained Guide who is knowledgeable in that particular subject matter. The Guide will research your question and send the answer back to you as soon as possible. The Guide will be able to see your previous questions so they will understand if you ask a follow-up question.

12. How many answers will I get for a question? You will only get the answer that is appropriate for your question. Your answer will be sent back to you within text message parameters of 160 characters.

13. I called 1-800-2ChaCha and it isn’t working. Am I doing something wrong? If it isn’t working, here are a few things to check:
* Are you calling from a landline phone?
* Do you have your Caller ID blocked with your cellphone carrier?
* Are you calling from a carrier we do not support?
* Do you have text messaging disabled on your phone?
* Are you unable to receive premium text messages?

If you answered yes to any of these questions, then you won’t be able to use the service. Please call back from a valid cell phone.

14. When I text ChaCha, it says that it doesn’t understand my question. I have a Blackberry, can I fix this? Yes, you just need to adjust two settings on your Blackberry phone.
The first is the phones Language setting. To set it correctly, follow these steps:
1. Go to your Blackberry Applications page (Blackberry icon)
2. Scroll towards the bottom of the page and look for settings (wrench icon)
3. Select the Language option.
4. Make sure Language and Input Language are set to ‘English (United States)’.
5. Save your settings, or your changes will not work.

The second is the SMS encoding setting. To set it correctly, follow these steps:
1. Go to your Blackberry Applications page (Blackberry icon)
2. Scroll towards the bottom of the list, look for Settings (wrench icon)
3. Look for the menu option named ‘SMS’ or ‘SMS Text’
4. Locate the ‘Data Encoding’ setting and set it to the default ‘7-bit’ encoding.
5. Again, remember to Save your settings, or your changes will not work.

Once these settings are adjusted, you should you’re ready to start asking ChaCha questions!

15. How do I cancel my service? ChaCha is a per-use service - we are not subscription based. Therefore, to end service, simply do not text or call the service again. You can also text STOP or CANCEL to 242242 (ChaCha)

16. How do I get help? You can receive help on the service by texting HELP to 242242 or by calling 1-800-820-0827.

17. Can I use ChaCha while I’m in Canada? Currently ChaCha is not available in Canada, although some US phones may work in Canada while traveling. Please check with your carrier to determine whether your device and/or service works in Canada.

18. What carriers do you support?
* Alltel
* Sprint
* Boost
* Nextel
* Virgin Mobile
* AT&T
* Cellular One
* T-Mobile*
* Verizon Wireless
* Cincinnati Bell
* US Cellular
* nTelos
* SunCom
* Leap Wireless (Cricket)
* Dobson

*ChaCha works with most prepaid plans, but there are some exceptions. T-Mobile prepaid does not support shortcodes so unfortunately you will not be able to use ChaCha voice or text with T-Mobile prepaid.

19. Even though ChaCha is available on 98% of phones, it is not available with my cell phone company. When will ChaCha be available on my phone? ChaCha is striving to have our service available to all cell phone users across all carriers. Here are some of the carriers we will add to our service later this year:
* Centennial
* Immx
* Revol
* Bluegrass

Please contact your carrier to alert them that you are interested in having ChaCha’s service available via their network.

20. Is there anything I can’t ask? ChaCha has a strict policy against certain types of questions, words, and phrases and will not answer those pertaining to topics we deem unacceptable. Please keep in mind that ChaCha is to be used for entertainment purposes only. For more information, you can refer to our Terms of Use found at


Need more assistance?

If you need assistance with something other than what is listed, please contact our support center at moc.ahCahC|snoitaleR.remotsuC#moc.ahCahC|snoitaleR.remotsuC or call 1-800-820-0827. If you would like to report an erroneous charge or speak with a representative about billing questions, please call your service provider.

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